Hop The Turnstile Terms of Service
Effective Date: June 1, 2024
Welcome to Hop The Turnstile! By booking or participating in our experiences, you agree to the following Terms of Service. Please read them carefully, as they contain important information regarding your rights and responsibilities, including limitations on liability and legal waivers.
Hop The Turnstile is an experience and event service owned and operated by Katalyst Live LLC. By booking or participating in a Hop The Turnstile experience, you acknowledge that Katalyst Live LLC is the legal entity with which you are entering this agreement. All terms, conditions, and obligations outlined in this agreement are between you, the participant, and Katalyst Live LLC, the owner and operator of Hop The Turnstile.
1. Acceptance of Terms
By booking or participating in a Hop The Turnstile experience, you agree to these Terms of Service, and you acknowledge that you have read, understood, and agreed to be bound by them. If you do not agree to these terms, please refrain from booking or participating in any of our experiences.
2. Experience Participation Requirements
- Age Restrictions: Some experiences may have age restrictions. Any participant under the age of 18 must be accompanied by a parent or legal guardian unless prior arrangements have been made (e.g., with our caretaker service).
- Health & Fitness: All participants should ensure they are physically capable of participating in the experience activities. Certain experiences may involve physical activities, such as walking or hiking, which require a moderate level of fitness.
- Personal Belongings: You are responsible for your personal belongings at all times. Hop The Turnstile is not liable for any loss, theft, or damage to your personal items.
3. Children on Experiences & Caretaker Services
- Child Participation: We offer family-friendly experiences that welcome children. However, parents or legal guardians are responsible for their children at all times, unless the child is placed in the care of one of our professional caretakers.
- Caretaker Service: For select experiences, we provide caretakers to supervise children while parents or guardians participate in the experience. By using our caretaker services, you agree that:
- You authorize the caretaker to supervise your child during the specified time.
- You acknowledge that our caretakers are trained, but you release Hop The Turnstile from any and all liability arising from the supervision of your child, except in cases of gross negligence or willful misconduct.
- You agree to promptly return to your child’s supervision upon the completion of the designated caretaker service period.
4. Booking and Payment
- Reservation Requirements: All bookings must be made through our website or approved third-party platforms. Payment is due at the time of booking, unless otherwise stated.
- Cancellation Policy: Cancellations made more than 24 hours prior to the experience date will receive a full refund. Cancellations made within 24 hours may be subject to partial or no refunds, depending on the circumstances. Please review the specific cancellation policy for your experience when booking.
- Changes to Experiences: Hop The Turnstile reserves the right to change, alter, or cancel experiences due to unforeseen circumstances, including but not limited to weather conditions, venue availability, or force majeure events. In the event of cancellation, we will offer a rescheduled date or a full refund.
5. Liability Waiver
By participating in a Hop The Turnstile experience, you acknowledge and agree to the following:
- Assumption of Risk: You understand that participation in an experience may involve inherent risks, including but not limited to physical activity, transportation, adverse weather conditions, and interactions with other participants. You voluntarily assume all risks, both known and unknown, associated with the experience.
- Waiver of Liability: To the fullest extent permitted by law, you release, waive, and hold harmless Hop The Turnstile, its officers, employees, agents, contractors, and affiliates from any and all claims, damages, injuries, losses, or expenses (including attorneys’ fees) arising out of or related to your participation in the experience, including those arising from the negligence of Hop The Turnstile, except in cases of gross negligence or intentional misconduct.
- Children’s Liability: By allowing your child to participate in the experience or our caretaker services, you agree to waive any liability claims against Hop The Turnstile relating to your child’s participation, except in cases of gross negligence or willful misconduct.
6. Health and Safety
- COVID-19 or Other Health Guidelines: You agree to follow all health and safety guidelines provided by Hop The Turnstile, including but not limited to wearing masks (where required), adhering to social distancing protocols, and following local health mandates.
- Injuries or Medical Emergencies: In the event of an injury or medical emergency, you agree that Hop The Turnstile may, at its discretion, contact emergency medical services. Any costs incurred for medical treatment are your sole responsibility.
7. Code of Conduct & Privacy Policy
- Respect for Participants and Guides: We strive to create an enjoyable and safe experience for all. You agree to behave respectfully toward other participants, guides, and any third-party service providers. Any behavior deemed inappropriate, disruptive, or unsafe may result in your removal from the experience without a refund.
- No excessive intoxication: Participants are expected to consume alcohol responsibly (if allowed on the experience). Excessive intoxication or disruptive behavior may result in your removal from the experience.
- By booking or participating in any tour or event offered by Hop The Turnstile, you acknowledge that you have read, understood, and agree to abide by our Code of Conduct (hoptheturnstile.com/conduct). Failure to comply with the Code of Conduct may result in your removal from the tour or event without a refund, and Hop The Turnstile reserves the right to take any necessary actions to ensure the safety and enjoyment of all participants. Your participation constitutes acceptance of these terms.
- Privacy Policy Acknowledgment: By using our services, booking a tour, or engaging with any aspect of Hop The Turnstile, you acknowledge that you have read, understood, and agreed to our Privacy Policy (hoptheturnstile.com/privacy). This policy outlines how we collect, use, and protect your personal information. Your continued use of our services constitutes your agreement to the terms and practices described in the Privacy Policy.
8. Photography & Media
- Photographs and Recordings: Hop The Turnstile may take photographs or videos during the experience for promotional or marketing purposes. By participating, you consent to the use of your image in such materials without compensation. If you do not wish to be photographed or recorded, please inform your guide prior to the start of the experience.
- Personal Use: You are welcome to take photos and videos during the experience for personal use. However, commercial use of any content created during the experience is prohibited without the express permission of Hop The Turnstile.
9. Intellectual Property
- Experience Content: All content provided during our experiences, including but not limited to experience guides, itineraries, and commentary, is the intellectual property of Hop The Turnstile. You agree not to reproduce, distribute, or commercially exploit any of this content without prior written permission.
10. Modifications to Term
Hop The Turnstile reserves the right to modify these Terms of Service at any time. Changes will be communicated via our website, and your continued participation in our experiences constitutes acceptance of any updated terms.
11. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of the state of New York. Any disputes arising from or related to these terms or your participation in an experience shall be resolved through binding arbitration in New York, except where prohibited by law.
12. Contact Information
For any questions or concerns regarding these Terms of Service, please contact us at:
hello@hoptheturnstile.com
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By booking and participating in a Hop The Turnstile experience, you acknowledge that you have read, understood, and agreed to these Terms of Service. Enjoy your adventure with us!